Cookie Policy

Last updated: December 15, 2024

1. Introduction

This Cookie Policy explains how Ki ("we," "our," or "us") uses cookies and similar technologies on our AI companion platform at askki.org. Our Service provides voice-based conversational AI with emotion detection, and we use cookies to enhance functionality, personalization, and analytics.

This Cookie Policy is part of and incorporated into our Terms of Service and Privacy Policy. If you do not agree to the use of cookies as described in this policy, you should adjust your browser settings accordingly, though this may limit some Service functionality.

2. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted as soon as you close your web browser.

In addition to cookies, we may use other similar technologies, such as:

• Web beacons: Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our Service and that typically work in conjunction with cookies to identify our users and user behavior.
• Local storage: Browser web storage that allows websites to store data in a browser on a device. Local storage is similar to cookies but can have a larger capacity and is stored in a different location.
• Cache: A temporary storage area in your browser where data is stored to speed up your experience.

3. How We Use Cookies

We use cookies for the following purposes:

3.1 Essential Cookies

These cookies are necessary for Ki to function properly. They enable core functionality such as voice processing, session management, and security. Blocking these cookies will prevent the Service from working.

Examples of essential cookies we use:

• Session cookies for maintaining conversation state and continuity
• Security cookies to prevent unauthorized access and CSRF attacks
• Audio permission cookies to remember microphone access preferences
• Connection state cookies for managing voice service connections
• Error handling cookies to maintain service reliability
• Load balancing cookies for optimal performance

3.2 Performance and Analytics Cookies

These cookies help us understand how users interact with Ki, enabling us to improve the conversational AI experience and optimize performance. All analytics data is collected anonymously.

Examples of performance and analytics cookies we use:

• Usage analytics to track conversation engagement and session duration
• Performance monitoring for voice processing latency and quality
• Feature usage tracking to understand which capabilities are most valuable
• Error monitoring cookies to identify and fix technical issues
• A/B testing cookies for optimizing user interface and experience
• Conversion tracking for measuring early access signup effectiveness

3.3 Functionality and Personalization Cookies

These cookies enable personalized features and remember your preferences to enhance your Ki experience. They help create a more tailored and empathetic interaction.

Examples of functionality cookies we use:

• Email preference cookies to remember if you've provided contact information
• Focus area cookies to remember your selected therapy areas (anxiety, relationships, etc.)
• UI preference cookies for theme, layout, and accessibility settings
• Conversation context cookies to maintain continuity across sessions
• Modal dismissal cookies to remember closed notifications or tutorials
• Feature introduction cookies to avoid reshowing onboarding elements

3.4 Marketing and Communication Cookies

These cookies help us understand user acquisition and improve our outreach to people who might benefit from Ki. We use minimal advertising cookies focused on measuring campaign effectiveness.

Examples of marketing cookies we may use:

• Referral tracking cookies to understand how users discover Ki
• Campaign attribution cookies to measure marketing effectiveness
• Email campaign cookies to track engagement with our communications
• Social media integration cookies for sharing and feedback features
• A/B testing cookies for optimizing landing page conversion

Note: Ki focuses on privacy and emotional safety. We do not use invasive advertising cookies or share personal data with advertising networks.

4. Third-Party Services and Cookies

Ki integrates with trusted third-party services to provide our AI capabilities. These services may set their own cookies when you interact with our platform.

4.1 Core Technology Partners

• Hume AI: Provides voice processing, emotion detection, and conversational AI capabilities. May set cookies for session management and service optimization.
• Vercel: Hosting and deployment platform. Uses cookies for performance monitoring and security.
• Email Service Providers: For delivering personalized letters and communications.

4.2 Analytics and Monitoring

• Usage Analytics: Anonymous usage tracking to improve service quality
• Error Monitoring: Services that help us identify and fix technical issues
• Performance Monitoring: Tools that help optimize voice processing speed and quality

All third-party integrations are carefully vetted for privacy compliance and are limited to essential functionality that enhances your Ki experience.

5. Cookie Management

Most web browsers allow some control of most cookies through the browser settings. You can usually find these settings in the 'Options' or 'Preferences' menu of your browser. To understand these settings, the following links may be helpful:

• Cookie settings in Chrome
• Cookie settings in Firefox
• Cookie settings in Microsoft Edge
• Cookie settings in Safari

To opt out of being tracked by Google Analytics across all websites, you can visit Google Analytics Opt-out Browser Add-on.

Please note that restricting cookies may impact the functionality of our Service. For example, if you reject essential cookies, you may not be able to log in or use certain features.

6. Cookie Consent and Management

6.1 Cookie Consent

When you first visit Ki, you consent to our use of essential cookies by using the Service. For non-essential cookies, we may request explicit consent where required by applicable law.

6.2 Managing Your Preferences

You can manage your cookie preferences in several ways:

• Through your browser settings (see links below)
• By contacting us at support@askki.org
• Through any cookie preference center if available in your region

Important: Disabling essential cookies will prevent Ki from functioning properly, including voice processing and conversation continuity features.

7. Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, our Service does not respond to browser "Do Not Track" signals.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. If we make significant changes, we will notify you through the Service or by other means, such as email. Your continued use of the Service after such changes constitutes your acceptance of the new Cookie Policy.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

9. Contact Information

For questions about this Cookie Policy or to manage your cookie preferences, please contact us:

Cookie-Related Requests

When contacting us about cookies, please include:

• Your specific question or preference change
• Browser and device information if experiencing technical issues
• Date and time of any cookie-related problems

Privacy Commitment: Ki is committed to transparency in our use of cookies and tracking technologies. We regularly review and update our practices to ensure they align with evolving privacy standards and user expectations.